chill-out holiday accommodation FAQ

frequently asked questions

check in
forster - 1pm
thredbo - 4pm

check out
forster - 9am
thredbo - 10am

flexiblility to these times on request

after hours check in
Please enquire for after 4pm key collection for chill-out lakeside @ forster
Other properties are accessed via a key code so after hours check in is applicable

car parking
chill-out beach house @ forster - covered car port plus street parking
chill-out lakeside @ forster - LUG plus visitor parking
chill-out beachside @ forster - undercover plus visitor parking
chill-out @ thredbo - parking on a first come first served basis in nearby carpark - if full parking is free around the village

linen
chill-out @ forster - linen can be provided for $20 per person (includes all bed linen, bath towels, bath mats, tea towel)
chill-out @ thredbo - all linen included

self catering
starter pack of essentials e.g. toilet roll, dish cloth, scourer, dishwashing liquid, dishwashing tablet, and soap are provided
washing machine and dryer plus iron and ironing board

families
all properties suitable for families
however please be aware of glass balustrades at chill-out lakeside @ forster (1st floor) and chill-out beachside @ forster (2nd floor)
toys/books provided plus a portacot or hire chair available for $20 (BYO linen) forster only

chill-out @ thredbo is not suitable for toddlers due to a steep staircase within the chalet

seniors and juniors
chill-out lakeside @ forster is especially suitable for older guests and young families due to minimal stairs and grab handles in bathroom

pets
chill-out beach house @ forster only - see dog information

first time skiiers/boarders
never skiied before - see first timers to the snow

cancellation policy
• if you wish to vary or cancel your Booking, please contact us immediately on 0415713026 or email info@chill-out.com.au.
• your deposit is non-refundable in the event of a cancellation.
• should you be eligible for a refund it will be made through your chosen payment method at time of booking.
• a variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the booking in respect of those nights.
• an administration charge of $50 will be charged for any variation or cancellation.
• if the owner is able to relet the property for the period cancelled a further refund may be made less administration charges, commissions and expenses.
• there is a minimum nights stay policy of 2 nights. no refund will be made for a variation to the extent that it breaches the minimum nights stay policy.

deposit amount to secure booking
50% required at time of booking, remainder due 21 days - forster and 60 days - thredbo
bookings are not confirmed unless and until this deposit is received.

payment methods
Visa, MasterCard, Paypal, direct bank deposit, bank cheque or money order.
personal cheques will be accepted if received at least 30 days prior to arrival. cash payments are not accepted.

privacy policy
all details obtained will not be disclosed to any third parties or used for any other reason other than for an authorised transaction

terms and conditions

Forster and Thredbo holiday accommodation

frequently asked questions