CHECK IN/OUT

check in
FORSTER - 1pm
THREDBO - 4pm

check out
FORSTER - 9am
THREDBO - 10am

flexiblility to these times on request

after hours check in
all properties are accessed via a key pad code so after hours check in is applicable, no keys to collect

PARKING

CHILL-OUT BEACH HOUSE @ FORSTER - covered car port plus street parking
CHILL-OUT LAKESIDE @ FORSTER - LUG plus visitor parking
CHILL-OUT BEACHSIDE @ FORSTER- undercover plus visitor parking
CHILL-OUT @ THREDBO - parking on a first come first served basis in nearby carpark - if full, free parking in the village

LINEN

CHILL-OUT @ FORSTER - linen can be provide for $20 per person (includes all bed line, bath towels, bath mat, tea towel)
CHILL-OUT @ THREDBO - all linen included

SELF CATERING

starter pack of essentials e.g. toilet roll, dish cloth, scourer, dishwashing liquid, dishwashing tablets, and liquid soap are provided
washing machine and dryer, plus iron and ironing board

FAMILIES

all properties suitable for families
however please be aware of glass balustrades at CHILL-OUT LAKESIDE @ FORSTER (1st floor) and CHILL-OUT BEACHSIDE @ FORSTER (2nd floor)
portacot and high chair available in each property (BYO linen)

SENIORS AND JUNIORS

CHILL-OUT BEACH HOUSE @ FORSTER - minimal stairs but sloping driveway, suitable for all - two small baths
CHILL-OUT LAKESIDE @ FORSTER - especially suitable for older guests & young families due to minimal stairs - three way bathroom with bath
CHILL-OUT BEACHSIDE@ FORSTER- two flights of stairs to apartment
CHILL-OUT @ THREDBO - easy access, staircase to loft - small bath

PETS

CHILL-OUT BEACH HOUSE @ FORSTER only


CANCELLATION POLICY

  • if you wish to vary or cancel your Booking, please contact us immediately on 0415713026 or email info@chill-out.com.au
    • your deposit is non-refundable in the event of a cancellation
    • should you be eligible for a refund it will be made through your chosen payment method at time of booking
    • a variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the booking in respect of those nights
    • an administration charge of $50 will be charged for any variation or cancellation
    • if the owner is able to relet the property for the period cancelled a further refund may be made less administration charges, commissions and expenses
    • there is a minimum nights stay policy of 2 nights
  • no refund will be made for a variation to the extent that it breaches the minimum nights stay policy

    DEPOSIT AMOUNT TO SECURE BOOKING

    50% required at time of booking, remainder due 30 days - FORSTER and 60 days - THREDBO
    bookings are not confirmed unless and until this deposit is received

    PAYMENT METHODS

    Visa, MasterCard, Paypal, direct bank deposit, bank cheque or money order
    personal cheques will be accepted if received at least 30 days prior to arrival
    cash payments are not accepted

    PRIVACY POLICY

    all details obtained will not be disclosed to any third parties or used for any other reason other than for an authorised transaction

    TECHNOLOGY

    All CHILL-OUT properties now have free WIFI + netflix. CHILL-OUT @ THREDBO also has AUSTAR

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